About EMTEK
Your trusted IT advisor, every step of the way.
EMTEK Solutions provides world-class strategic IT leadership and hyper-efficient operational support, enabling our client base to grow and transform.
Our approach
Our approach is to deliver IT support solutions that provide exceptional value, innovation, assurance and integrity, whether the work is a two minute password reset or a multi site migration.
What that looks like in practice
Four commitments we hold ourselves to on every engagement, not just the ones we win.
Value
Fixed pricing you can put in a budget and hold to it. Support hours are not metered against you, so calling for help never runs a counter in the background.
Innovation
New tooling has to earn its place before it reaches your environment. We adopt what measurably reduces risk or cost, and we skip what is new for its own sake.
Assurance
Backups get tested, not just taken. Restores are rehearsed on a schedule, and the evidence is reviewed with you every quarter instead of just asserted.
Integrity
No markup on the hardware we recommend. You see the same pricing we do, and the advice does not change based on what pays us better.
We know your compliance regime before you explain it.
Most of our clients are 15 to 250 people, regulated, and within an hour of Silver Spring.
HIPAA
Healthcare and dental
Patient data, imaging systems and practice management software kept audit-ready.
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CMMC and NIST 800-171
Federal contractors
Controlled unclassified information handled to the standard your contract requires.
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Client confidentiality
Legal and accounting
Matter files, trust accounting and privilege protected end to end.
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PCI and donor data
Nonprofits and associations
Donor records and payment flows secured on a budget that survives a board meeting.
See how we helpWhere we work
EMTEK is based in Rockville, MD, and works on site and remotely for businesses across Washington, DC, Maryland, Virginia, Kent County, Delaware, Sussex County, Delaware and New Castle County, Delaware.
How we staff your account
You get consistent people, not a rotating queue.
Lead engineer
One engineer is assigned to your account and stays on it, so you are not re-explaining your network to someone new every time you call.
Help desk
Answers the phone and the ticket queue during business hours, and escalates straight to your lead engineer when something needs it.
Account management
Runs the quarterly review of patch coverage, restore tests and open items with you directly, not as a report left in your inbox.
Ready to talk?
Call for anything urgent, or send the details through and an engineer will reply.