IT support for your industry
State and local government
Public money, public records, and no tolerance for a service that goes dark. We work inside how government actually buys and operates.
What this fixes
Public agencies carry obligations that commercial buyers never think about. Records have to be retained and producible under state public information law, Maryland's PIA, Virginia's FOIA, the District's equivalent, which means your email and file retention is a legal matter, not an IT preference. Continuity of operations planning is expected rather than optional. If any part of your operation touches law enforcement data, CJIS requirements apply and they are specific.
The budget and procurement reality shapes everything else. Capital and operating funds move on a fiscal calendar that does not care when a server fails. Purchases above a threshold need a competitive process or a cooperative contract vehicle. And the person carrying IT is frequently a finance director or a town administrator who inherited it.
Then there is the threat picture. Municipalities and small authorities have been targeted heavily by ransomware, precisely because they combine essential services with limited security staffing.
What is included
The support and controls we plan around your organization. Compare our plans.
Records-aware retention and search
Email and file retention configured to your actual schedule, with legal hold and defensible search, so a records request is a task rather than a crisis.
Continuity that has been tested
Backups with documented, tested restores; a recovery plan written in language your council or board can read; and an annual exercise so the first real test is not the real event.
Ransomware-resistant architecture
Immutable backups, network segmentation between administrative and operational systems, privileged access controls, and endpoint detection that is monitored rather than merely installed.
Procurement-aware engagement
We will work with your purchasing process, provide the documentation a competitive solicitation needs, and structure scope so it fits your fiscal year rather than cutting across it.
Public-facing service reliability
Permitting portals, payment systems, and public meeting technology treated as production systems, because when they fail it is a public event.
Board and council reporting
Quarterly reviews written for elected and appointed officials, what the risk is, what it costs, what happens if it is deferred.
Questions we get asked
Have a question about your setup? Include it in the form below.
Can you work within our procurement rules?
Yes. Tell us the vehicle and the thresholds and we will fit the engagement to them. We have no interest in putting you in an awkward position with your auditor.
Our budget is set a year out. What if something breaks in month three?
Fixed monthly pricing exists so the operating line is predictable. Capital items we flag in the quarterly review, ahead of your budget cycle, with costs attached.
We handle law enforcement data. Does that change things?
Yes, and it needs a specific conversation before anything else. Bring it up on the first call.
Tell us what is going wrong.
Tell us about your systems, locations and current IT concerns. We support organizations in DC, Maryland, Virginia and Delaware.
- New enquiries
- (301) 850-2994
- Existing clients
- (888) 816-8119
- Office
- 1 Research Court, Suite 450, Rockville, MD 20850
Something down right now? Call (888) 816-8119 instead. A live engineer answers, day or night.