Outsourced IT department
A full IT function without the headcount. Strategy, procurement, day-to-day support, and the person who actually answers the phone.
What this fixes
Most small teams do not need a full-time IT hire. They need cover: someone watching the network at 2am, someone who picks up when the file server stops, and someone who knows what was changed last month. Hiring for that is expensive and fragile, because one person leaving takes the whole picture with them.
What is included
Compare our plans to see which support, security and compliance services are included in each tier.
Help desk and technical support
Your staff call a person who already knows your setup, not a queue.
Remote monitoring and management
Round-the-clock watch on servers, endpoints and network hardware.
Network infrastructure management
Firewalls, switches, wireless, VPN and segmentation.
Backup and disaster recovery
Backups that get tested and restores that get rehearsed.
Patch management
Operating system and application patching on a schedule you sign off.
Hardware and software procurement
Specified, sourced and configured before it reaches a desk.
Questions we get asked
If yours is not here, ask it in the form. You will get an answer, not a brochure.
Do we have to move everything at once?
No. Onboarding runs in stages over about three weeks and you keep working throughout. Nothing is cut over on a Friday afternoon.
What happens to our current IT person?
Plenty of our clients keep theirs. We take the overflow, the out-of-hours cover and the specialisms, and they keep the work they are good at.
Is support really unlimited?
Support hours are included in the fixed monthly price. Project work outside the agreed scope is quoted separately before it starts.
Tell us what is going wrong.
You will speak to an engineer who works on outsourced it department, not a sales development rep reading from a script.
- New enquiries
- (301) 850-2994
- Existing clients
- (888) 816-8119
- Office
- 1 Research Court, Suite 450, Rockville, MD 20850
Something down right now? Call (888) 816-8119 instead. A live engineer answers, day or night.